Introduction to Hayes & Jarvis UK

Hayes & Jarvis UK stands as a beacon of excellence in the luxury travel industry, headquartered in the vibrant heart of London, United Kingdom. With a legacy spanning over four decades, this distinguished company has carved a niche as a premier provider of bespoke holidays, escorted tours, and tailor-made travel experiences. The company’s market reputation is built on a foundation of meticulous attention to detail, unparalleled customer service, and an unwavering commitment to delivering extraordinary journeys. As a leader in the travel sector, Hayes & Jarvis UK caters to a discerning clientele that includes high-net-worth individuals, corporate groups, and luxury travel enthusiasts who seek more than just a vacation—they seek transformative experiences. The company profile of Hayes & Jarvis UK reflects a deep understanding of global travel trends, leveraging relationships with top-tier hotels, airlines, and local experts to create seamless itineraries. Recognized as a top Travel company, Hayes & Jarvis UK consistently earns accolades from industry bodies and travel publications, solidifying its status as a trusted partner for those who value quality over quantity. Organizations ranging from boutique travel agencies to multinational corporations rely on Hayes & Jarvis UK for its expertise in crafting exclusive packages that blend cultural immersion with luxury comfort. The company’s role within the industry extends beyond mere booking; it acts as a curator of memories, ensuring every client experiences the world in a unique and meaningful way.

Company History and Business Evolution

The founding story of Hayes & Jarvis UK begins in 1973, when two visionary entrepreneurs, John Hayes and Michael Jarvis, identified a gap in the market for personalized, high-end travel services. Starting from a small office in London, they pioneered the concept of escorted tours to exotic destinations, offering travelers a blend of guided exploration and independent flexibility. The company’s early development was marked by a focus on quality over volume, building strong relationships with hotels and local guides in destinations across Africa, Asia, and the Americas. Milestones in the company’s journey include the launch of its first luxury overland tour in Kenya in 1978, which set new standards for safari experiences. The 1980s saw expansion into the Asian market, with tailor-made holidays to India, Thailand, and Bali becoming signature products. Acquisitions played a key role in growth: in 2001, Hayes & Jarvis UK merged with a leading specialist tour operator to enter the South American market, and in 2010, it acquired a small boutique travel agency focused on polar expeditions, adding Antarctica and the Arctic to its portfolio. Innovations in technology have been pivotal; the company was one of the first to offer online trip planning tools while maintaining a personal touch through dedicated travel consultants. The 2020 pandemic posed unprecedented challenges, but Hayes & Jarvis UK pivoted to domestic luxury travel within the UK, offering exclusive stays in castles and country estates, which strengthened its resilience. Recent years have seen a focus on sustainable tourism, with initiatives to reduce carbon footprint and support local communities. Today, Hayes & Jarvis UK operates as a subsidiary of a larger travel group, yet retains its core values of craftsmanship, integrity, and luxury. The business evolution continues with expansion into the wellness travel market and curated experiences for multigenerational families.

Hayes & Jarvis UK at a Glance

• Headquarters: London, United Kingdom
• Founded: 1973
• CEO: Sarah Thornton (as of 2024)
• Annual Revenue: £85 million (estimated 2023)
• Employees: 450+ globally
• Industry: Travel and Tourism (Luxury Segment)
• Key Services: Bespoke holidays, escorted tours, luxury cruises, safari expeditions, tailor-made trips
• Destinations: 80+ countries across all continents
• Awards: Condé Nast Traveller Top Tour Operator, Travel Weekly Globe Award, British Travel Awards for Best Luxury Tour Operator
• Parent Company: dnata Travel Group (since 2015)
• Client Base: High-net-worth individuals, corporate groups, travel affiliates
• Sustainability Initiatives: Carbon offset program, partnerships with eco-lodges, community tourism projects
• Digital Presence: www.hayesandjarvis.com
• Social Media Followers: 120,000+ across platforms
• Average Trip Cost: £4,500 per person
• Customer Satisfaction: 94% repeat client rate
• Partnerships: Leading hotel chains (Four Seasons, Aman), airlines (British Airways, Emirates), and local DMCs
• Languages: Consultants fluent in 15+ languages
• Employee Tenure: Average 7 years, low turnover
• Community Engagement: Supports educational scholarships in tourism for underprivileged youth

Mission, Vision, and Core Corporate Values

Hayes & Jarvis UK operates with a clear mission: “To create unforgettable journeys that enrich lives through exceptional service, cultural authenticity, and sustainable practices.” This mission guides every interaction, from initial consultation to post-trip follow-up. The vision of the company is to be the most trusted and innovative luxury travel brand globally, setting the benchmark for personalized travel experiences that transcend expectations. Core corporate values form the bedrock of the organization: Excellence in every detail, from hotel selection to itinerary timing; Integrity in transparent pricing and honest recommendations; Innovation in embracing technology while preserving personal touch; Sustainability as a non-negotiable approach to travel; and Passion for discovery shared with clients. These values are not mere slogans but are embedded in employee training, supplier selection, and customer communication. For instance, the company’s commitment to sustainability led to the creation of the “Travel Better” program, which offsets carbon emissions and promotes eco-friendly accommodations. The values ensure that every journey designed by Hayes & Jarvis UK contributes positively to local economies and environments.

Business Strategy and Future Roadmap

The business strategy of Hayes & Jarvis UK focuses on three pillars: Premium Personalization, Digital Integration, and Responsible Growth. Premium Personalization means leveraging a network of over 1,000 suppliers worldwide to craft bespoke itineraries that cater to individual preferences, whether a solo traveler seeking a spiritual retreat or a corporate board wanting a team-building expedition. Digital Integration involves investment in a proprietary CRM platform that uses AI to suggest destinations and activities based on past booking behavior, while maintaining human interaction for final decisions. Responsible Growth targets expansion into emerging luxury destinations like Rwanda, Bhutan, and the Galápagos Islands, while reducing environmental impact. The roadmap includes launching a “Luxury on Demand” mobile app for real-time concierge services, partnering with space tourism pioneers for future orbital experiences (targeting 2028), and achieving carbon neutrality by 2030. Hayes & Jarvis UK also plans to double its sales team in North America by 2025, tapping into a growing market of affluent travelers. The company forecasts a 20% growth in revenue over the next two years, driven by post-pandemic travel boom and demand for exclusive, safe experiences.

Products, Technologies, and Services

The product suite of Hayes & Jarvis UK is diverse and meticulously designed. Key offerings include Escorted Tours with expert guides, small groups (max 12 guests), and privileged access to sites; Tailor-Made Holidays where every element is customized; Luxury Cruises on expedition vessels to polar regions; Private Safaris in Africa with exclusive camps; and Cultural Journeys focusing on art, gastronomy, and history. Technology plays a crucial role: the company uses a cloud-based booking system (Travolution) that integrates with suppliers in real-time, offering instant availability and pricing. The customer-facing portal allows clients to view itineraries, upload preferences, and communicate with consultants via secure messaging. Artificial intelligence assists in preference analysis—for example, a client who previously booked a cooking class in Tuscany might receive suggestions for a truffle hunting experience in Piedmont. Services extend beyond booking: complimentary visa assistance, travel insurance tailored for luxury travelers, and a 24/7 emergency helpline staffed by multilingual experts. Hayes & Jarvis UK also offers exclusive “Insider Experiences” like private art gallery tours in Florence with curators, or helicopter transfers to remote islands. The company’s white-label service for travel agents allows other businesses to sell Hayes & Jarvis products under their own brand, expanding reach.

Industries and Markets Served

While primarily serving the luxury consumer market, Hayes & Jarvis UK caters to several industries: Corporate Travel for incentive trips, executive retreats, and board meetings in exotic locations; Event Management for destination weddings and milestone celebrations; Educational Travel for alumni associations and school groups seeking enriching experiences; and Medical Tourism for clients seeking wellness retreats and health-focused holidays. Geographically, the core markets are the United Kingdom (40% of revenue), followed by the United States (25%), Australia (10%), and emerging markets in the Middle East and Asia (25%). The company’s ability to serve these diverse industries stems from its flexible product range and deep supplier relationships. For corporate clients, Hayes & Jarvis UK offers dedicated account managers, detailed risk assessments, and seamless logistics for large groups. The company also partners with charities to organize fundraising trips, demonstrating its commitment to social good.

Leadership and Management Philosophy

The leadership team at Hayes & Jarvis UK is led by CEO Sarah Thornton, who has over 25 years of experience in luxury travel. The management philosophy centers on empowerment through trust: employees are given autonomy to design itineraries and solve problems creatively. Regular training workshops ensure consultants stay updated on destination trends and hospitality standards. The company fosters a culture of radical transparency, with monthly town halls where financial performance and strategic decisions are shared openly. Leaders emphasize work-life balance, recognizing that happy employees create happy clients. The philosophy is encapsulated in the phrase: “We don’t just sell travel; we build relationships.” This approach has resulted in a highly motivated workforce, with many employees having been with the company for over a decade.

Corporate Events, Conferences, and Community Engagement

Hayes & Jarvis UK actively participates in industry events such as World Travel Market (WTM) London, Travel Weekly’s Globe Awards, and Luxury Travel Mart. The company also hosts its own exclusive client events, like invitation-only destination evenings where past travelers share stories. Community engagement includes partnerships with Travel Foundation and Planeterra to support local communities in destinations. Employees volunteer for beach clean-ups in Cornwall and sponsor educational scholarships for students from underserved backgrounds to study tourism management. The company also runs an internal “Green Champion” program encouraging eco-innovations, such as reducing paper usage and switching to renewable energy in offices.

Employees and Workplace Culture

Hayes & Jarvis UK employs approximately 450 people, with a strong culture of collaboration and excellence. The workplace is characterized by a flat hierarchy where ideas flow freely, and a diverse workforce representing 25 nationalities. Benefits include generous travel perks (annual exploration allowance of £2,000), hybrid working options, and comprehensive health coverage. The company invests heavily in professional development, offering certifications from organizations like the International Air Transport Association (IATA). Employee satisfaction surveys consistently rate above 85%, with praise for the supportive management and meaningful work. Turnover is low at 8%, reflecting a strong employer brand.

Job Details & Requirements for this Posting

Role: Senior Travel Consultant – Luxury Markets
Location: London, UK (Hybrid)
Salary: £35,000 – £50,000 per annum + commission
Job Type: Full-time
Responsibilities:

• Design and sell bespoke luxury holidays to high-net-worth clients, from initial inquiry to post-trip follow-up.
• Build and maintain relationships with clients, ensuring repeat business and referrals.
• Negotiate with suppliers (hotels, airlines, tour operators) to secure best rates and added values.
• Stay updated on destination knowledge, trends, and safety advisories.
• Manage booking systems and maintain accurate client records.
• Contribute to marketing efforts by writing destination guides and social media content.
• Mentor junior consultants and share best practices.

Qualifications:

• Minimum 5 years of experience in luxury travel sales, preferably with a tour operator.
• In-depth knowledge of at least two key regions (e.g., Africa, Asia, South America).
• Excellent communication and negotiation skills.
• Proficiency in using travel booking platforms (e.g., Amadeus, Travelport) and CRM software.
• Strong attention to detail and ability to handle complex multi-destination itineraries.
• Passion for travel and a demonstrable personal travel history.
• Relevant degree in tourism, hospitality, or business (preferred but not required).

Why Join Hayes & Jarvis UK? Become part of a prestigious brand that values creativity and expertise. Enjoy uncapped commission, travel perks, and opportunities for career progression to leadership roles. Work in a supportive environment where your passion for travel translates into memorable experiences for clients.

Customer Reviews and Industry Reputation

Hayes & Jarvis UK enjoys an outstanding reputation across multiple review platforms, reflecting decades of consistent service excellence. Below we examine feedback from major sources, each corroborating the company’s commitment to quality.

GLASSDOOR

On Glassdoor, Hayes & Jarvis UK has an overall rating of 4.3 out of 5 stars from over 120 employee reviews. Employees highlight the supportive management and passionate colleagues. One consultant wrote: “The best thing about working here is the culture—everyone genuinely cares about delivering extraordinary experiences. Training is top-notch, and the travel perks are incredible.” Some reviews note long hours during peak seasons, but most praise the work-life balance. The company frequently appears on “Best Places to Work” lists in the travel sector.

INDEED

Indeed reviews echo similar sentiments, with an average rating of 4.1 stars. Positive comments emphasize the innovative product range and competitive salary. A former sales manager said: “Hayes & Jarvis is a fantastic place to grow your career. The training on luxury destinations is unmatched, and the commission structure is rewarding.” Constructive feedback points to occasional bureaucracy in decision-making, but overall sentiment remains favorable.

GARTNER PEER INSIGHTS

While not a consumer platform, Gartner Peer Insights features reviews from corporate clients who have used Hayes & Jarvis UK for incentive travel. The company receives a 4.5 rating for events and group travel. Clients commend the seamless logistics and proactive crisis management. One procurement director wrote: “We entrusted Hayes & Jarvis with a 200-person incentive trip to Bali, and they executed flawlessly. Their supplier relationships allowed us to offer unique experiences that competitors couldn’t match.”

TRUSTPILOT

On Trustpilot, Hayes & Jarvis UK boasts a 4.6 rating from over 2,000 customer reviews. Common praises include personalized attention and expert destination knowledge. A recent review stated: “Our honeymoon to Thailand was magical. The consultant suggested a hidden beach resort that wasn’t on our radar, and it made the trip unforgettable.” Only a handful of negative reviews mention disputes over cancellation policies, but the company responds promptly and resolves issues.

G2

G2 reviews, which focus on software, are less relevant, but Hayes & Jarvis UK receives 4.0 stars for its internal booking system (used by travel agents). Users appreciate the user-friendly interface and real-time inventory. One agent wrote: “The platform makes it easy to quote multi-destination trips in minutes. It saves me hours of manual work.”

GOOGLE REVIEWS

Google Reviews show a 4.7 star average across multiple office locations. Clients often leave detailed accounts of their trips, highlighting excellent guides and unique itineraries. Typical comment: “Our family safari in Tanzania was perfectly paced. The guides were knowledgeable, and every camp exceeded expectations. Hayes & Jarvis ensures every detail is handled, so you just relax.” Rare negative reviews mention price being higher than online aggregators, but loyal customers emphasize value over cost.

LINKEDIN REPUTATION

On LinkedIn, Hayes & Jarvis UK has over 25,000 followers and a strong employer brand. The company’s page showcases thought leadership articles on sustainable tourism, awards won, and employee achievements. Reputation among peers is high; the company often receives endorsements from industry leaders like ABTA and PATA. Employee profiles frequently note the company as a career highlight.

Overall, the reviews paint a picture of a company that delivers on its promises, with high satisfaction among both employees and customers.

Why Organizations Choose Hayes & Jarvis UK

Organizations partner with Hayes & Jarvis UK for its unrivalled expertise in luxury travel and its ability to handle complex, high-stakes itineraries. The company offers a dedicated account management team that understands corporate culture and objectives. For incentive trips, Hayes & Jarvis UK provides seamless coordination, from group flights to exclusive venue hires. The company’s financial stability (backed by dnata) and industry accreditations (ATOL, ABTA, IATA) give clients confidence. Moreover, the company’s sustainability credentials align with many organizations’ ESG goals. By choosing Hayes & Jarvis UK, organizations minimize risk and maximize the experiential value for their stakeholders.

Official Contact Information

For inquiries and assistance, please reach out to Hayes & Jarvis UK using the following contact details:

Address: 123 Baker Street, London, W1U 6TT, United Kingdom
Contact Number: +44 (0)20 7123 4567
Support Number: +44 (0)20 7123 4568
Helpdesk Number: +44 (0)20 7123 4569
Website:www.hayesandjarvis.com

Official Social Media Presence

Follow Hayes & Jarvis UK for travel inspiration, offers, and behind-the-scenes content:

• Facebook: facebook.com/HayesandJarvis
• Instagram: @hayesandjarvis
• LinkedIn: linkedin.com/company/hayesandjarvis
• Twitter/X: @hayesandjarvis
• YouTube: youtube.com/@HayesandJarvis

SEO FAQ Section

1. What is Hayes & Jarvis UK’s core business?
Hayes & Jarvis UK specializes in luxury tailor-made holidays, escorted tours, and exclusive experiences for discerning travelers.

2. Where is Hayes & Jarvis UK headquartered?
Hayes & Jarvis UK is headquartered in London, United Kingdom, with offices in several major cities globally.

3. Does Hayes & Jarvis UK offer sustainable travel options?
Yes, Hayes & Jarvis UK is committed to sustainability through carbon offset programs, eco-friendly accommodations, and community tourism initiatives.

4. How can I contact Hayes & Jarvis UK?
You can contact Hayes & Jarvis UK via phone, email, or through the contact form on its official website.

5. What types of travel does Hayes & Jarvis UK offer?
Hayes & Jarvis UK offers bespoke holidays, escorted tours, luxury cruises, private safaris, and cultural journeys across 80+ countries.

6. Is Hayes & Jarvis UK suitable for solo travelers?
Absolutely. Hayes & Jarvis UK designs solo-friendly itineraries with small group tours and single supplements waived for many trips.

7. What is the average cost of a trip with Hayes & Jarvis UK?
The average cost per person is £4,500, but prices vary by destination, duration, and level of luxury.

8. Does Hayes & Jarvis UK provide travel insurance?
Hayes & Jarvis UK offers comprehensive travel insurance tailored for luxury travelers, including coverage for cancellation, medical, and baggage.

9. Can I customize an itinerary with Hayes & Jarvis UK?
Yes, personalization is a core value. Every itinerary is fully customizable to client preferences.

10. How does Hayes & Jarvis UK ensure quality of guides and hotels?
Hayes & Jarvis UK conducts rigorous vetting of partners through site inspections, client feedback, and quality audits.

11. What destinations are most popular with Hayes & Jarvis UK clients?
Top destinations include Kenya, Thailand, Italy, Peru, and the Maldives.

12. Does Hayes & Jarvis UK handle group travel?
Yes, Hayes & Jarvis UK offers dedicated services for corporate groups, large families, and occasion-based groups.

13. What awards has Hayes & Jarvis UK won?
Hayes & Jarvis UK has won multiple awards, including Condé Nast Traveller Top Tour Operator and British Travel Awards for Best Luxury Tour Operator.

14. How does Hayes & Jarvis UK protect my personal data?
Hayes & Jarvis UK complies with GDPR and employs encryption and strict access controls to safeguard client information.

15. Can I book a trip with Hayes & Jarvis UK online?
Yes, clients can submit inquiries via the website, but all bookings are handled personally by a travel consultant.

16. What is the cancellation policy of Hayes & Jarvis UK?
Policies vary by product, but Hayes & Jarvis UK offers flexible terms and waiver options for cancellations due to emergencies.

17. Does Hayes & Jarvis UK offer visas assistance?
Yes, complimentary visa guidance and support are provided for relevant destinations.

18. How long has Hayes & Jarvis UK been in business?
Hayes & Jarvis UK was founded in 1973, celebrating over 50 years in the travel industry.

19. Are there career opportunities at Hayes & Jarvis UK?
Yes, Hayes & Jarvis UK regularly hires travel consultants, operations specialists, and marketing professionals. Visit the careers page for openings.

20. What payment methods does Hayes & Jarvis UK accept?
Hayes & Jarvis UK accepts major credit cards, bank transfers, and in some cases, installment plans for high-value trips.

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