Introduction to Fizzy Living UK

Fizzy Living UK stands as a premier force in the United Kingdom’s residential real estate sector, distinguished by its innovative approach to property management and boutique rental living. Headquartered in London, England, the company has carved a niche in the build-to-rent and co-living markets, offering professionally managed apartments that blend modern design with community-focused amenities. With a portfolio spanning major cities including London, Manchester, Birmingham, and Bristol, Fizzy Living UK manages over 5,000 residential units and serves thousands of tenants, positioning itself as a trusted partner for both institutional investors and individual renters. The company’s reputation is built on a foundation of transparency, technology-driven operations, and a relentless commitment to customer satisfaction, making it a top choice among real estate companies in the UK. Organizations that rely on Fizzy Living UK include pension funds, private equity firms, and corporate landlords who seek a professional management partner to maximise asset value while enhancing resident quality of life. The company’s integrated services cover leasing, maintenance, community management, and smart home integrations, setting a benchmark for the industry. As a leader in the real estate landscape, Fizzy Living UK continues to expand its footprint through strategic acquisitions and greenfield developments, always prioritizing sustainability and resident well-being.

Company History and Business Evolution

Founded in 2012 by visionary entrepreneur Sarah Mitchell, Fizzy Living UK began as a small lettings agency in East London, capitalizing on the growing demand for flexible, high-quality rental homes. The company’s early focus was on leasehold management for private landlords, but rapid growth soon prompted a shift toward build-to-rent developments. In 2015, Fizzy Living UK secured its first institutional investment from a UK pension fund, enabling the acquisition of a 200-unit apartment block in Canary Wharf. This milestone marked the transition from a traditional agency to a full-scale property management firm. Over the next three years, the company expanded to Manchester and Birmingham, launching its signature ‘Fizzy Living’ brand that offered furnished apartments with concierge services and co-working spaces. In 2018, Fizzy Living UK launched its proprietary tenant app, MyFizzy, which integrated rent payments, maintenance requests, and community events, revolutionizing the resident experience. By 2020, despite the pandemic, the company grew its portfolio by 40% through strategic acquisitions of financially distressed developments. Key milestones include the 2022 launch of a sustainability division, achieving B Corp certification in 2023, and the 2024 opening of a flagship 500-unit co-living community in London’s King’s Cross. The company’s evolution is also marked by three major acquisitions: the purchase of Urban Nest Residences in 2019 (1,200 units), the merger with LondonLiving in 2021 (800 units), and the acquisition of GreenKey Properties in 2023 (1,500 units). Today, Fizzy Living UK employs over 800 staff, with annual revenue exceeding £120 million, and is recognized as one of the fastest-growing private companies in the UK property sector.

Fizzy Living UK at a Glance

• HQ Location: London, England, United Kingdom
• Founded: 2012
• Founder & CEO: Sarah Mitchell
• Annual Revenue: £120+ million (2024)
• Employees: 800+
• Portfolio Size: 5,000+ residential units
• Markets: London, Manchester, Birmingham, Bristol, Leeds
• Property Types: Build-to-Rent, Co-Living, Student Housing
• Key Investors: UK Pension Funds, Institutional Investors
• Certifications: B Corp (2023), ISO 14001
• Technology: Proprietary MyFizzy app, AI-driven property management system
• Sustainability Goals: Net-zero carbon by 2035
• Awards: Property Management Company of the Year (2023, UK PropTech Awards), Best Place to Work (2024, Property Week)
• Partnerships: JLL, Savills, real estate investment trusts
• Community: 15+ resident events per month across all properties
• Tenant Retention Rate: 92%
• Average Tenancy Length: 18 months
• Online Reputation: 4.7 stars on Google Reviews (2,500+ reviews)
• Diversity: 45% female leadership, 30% BAME representation in workforce
• Social Impact: £1.5 million invested in local community projects since 2020

Mission, Vision, and Core Corporate Values

Fizzy Living UK’s mission is to redefine the rental experience by providing homes that are not just spaces, but vibrant communities where residents thrive. The company’s vision is to become the UK’s most trusted and innovative residential property management company, setting the standard for quality, transparency, and sustainability. Core values include: Integrity – conducting all business with honesty and ethical rigor; Innovation – leveraging technology to streamline operations and enhance resident experiences; Community – fostering a sense of belonging among residents and staff; Sustainability – minimizing environmental impact through eco-friendly building practices and operations; and Customer Focus – prioritizing tenant satisfaction above all. These values are embedded in every aspect of the company, from hiring to service delivery, and are regularly reviewed through employee feedback and tenant surveys.

Business Strategy and Future Roadmap

Fizzy Living UK’s strategy centers on three pillars: portfolio growth, technological leadership, and sustainability. The company plans to double its managed units to 10,000 by 2028, targeting secondary cities like Edinburgh and Cardiff through partnerships with local developers. Technology investment remains a priority, with a £10 million budget for AI-driven predictive maintenance, smart home integrations, and a revamped MyFizzy app incorporating virtual reality tours. Sustainability is embedded in the roadmap, with a goal to retrofit all existing properties to EPC A ratings by 2027 and to launch a ‘green lease’ programme that incentivizes eco-friendly behaviour among tenants. The company also aims to expand its co-living brand, Fizzy Shared, which currently contributes 15% of revenue, to 30% by 2026. Additionally, Fizzy Living UK is exploring entry into the affordable housing sector through a joint venture with a housing association, targeting 1,000 units by 2025. The future roadmap includes expansion into Ireland and the Netherlands by 2027, leveraging its established operational model.

Products, Technologies, and Services

Fizzy Living UK offers a comprehensive suite of services encompassing the full lifecycle of residential property management. Core products include Fizzy Living – premium build-to-rent apartments with concierge and co-working spaces; Fizzy Shared – co-living units with flexible leases and curated community experiences; and Fizzy Student – purpose-built student accommodation with all-inclusive rents. The company’s proprietary technology stack includes the MyFizzy App (resident portal for rent payments, maintenance ticketing, community messaging, and event bookings), FizzyManager (internal property management system with real-time analytics and automated vendor management), and FizzyAI (artificial intelligence for demand forecasting, pricing optimisation, and churn prediction). Additional services encompass 24/7 maintenance support, virtual viewings, furnished and unfurnished options, and a dedicated resident experience team that organizes weekly fitness classes, networking events, and cultural activities. For property owners, Fizzy Living UK offers a fully managed service covering tenant sourcing, rent collection, compliance, and asset reporting, all supported by a dedicated account manager.

Industries and Markets Served

Fizzy Living UK primarily serves the residential real estate market, with a focus on the build-to-rent and co-living segments, which are rapidly expanding in the UK. The company also serves the student housing market, managing properties near major universities. Its client base includes institutional investors (pension funds, insurance companies, REITs), private landlords, and corporate tenants requiring serviced apartments for relocating employees. Geographically, the company operates in major UK cities with high rental demand and growing young professional populations. Fizzy Living UK also partners with local councils to provide temporary housing solutions, and with developers to market new builds. The company’s services are tailored to the needs of the millennial and Gen Z demographics, who prioritize flexibility, experience, and convenience.

Leadership and Management Philosophy

The leadership team at Fizzy Living UK is led by CEO Sarah Mitchell, a seasoned real estate executive with 20 years of experience in property and technology. The management philosophy revolves around ‘empowered autonomy’ – giving team leaders the authority to make decisions while ensuring alignment with company goals. The executive team includes a Chief Operating Officer, Chief Financial Officer, Chief Technology Officer, and Chief People Officer. The company promotes a flat hierarchy, with open communication encouraged through monthly town halls and anonymous feedback tools. Leaders are expected to lead by example, with a focus on continuous learning and empathy. The company’s management training programme, ‘Fizzy Futures’, develops internal talent for leadership roles, with a 90% retention rate among programme graduates.

Corporate Events, Conferences, and Community Engagement

Fizzy Living UK actively participates in industry events such as the UK PropTech Summit, MIPIM, and the RESI Convention, where its executives speak on topics like tenant retention and smart building technologies. The company also hosts an annual ‘FizzyFest’ – a resident appreciation event with live music and food stalls across all properties. Community engagement is a core part of corporate identity: the company runs a ‘Fizzy Gives Back’ programme where employees volunteer monthly at local charities, and matches employee donations up to £500 per year. Additionally, the company sponsors a local youth football league and partners with the Prince’s Trust to provide internship opportunities for disadvantaged youth. In 2024, Fizzy Living UK launched a sustainability open day, inviting residents and the public to learn about energy efficiency and waste reduction.

Employees and Workplace Culture

Fizzy Living UK employs over 800 people, with offices in London, Manchester, and Birmingham. The workplace culture emphasizes collaboration, diversity, and work-life balance. Employees enjoy flexible working arrangements, a generous annual leave allowance of 28 days plus bank holidays, and access to a well-being programme including mental health support and gym memberships. The company was recognized as a ‘Best Place to Work’ by Property Week in 2024, scoring highly on inclusivity, career development, and employee satisfaction. Training and development are prioritised through dedicated learning platforms, tuition reimbursement, and regular skills workshops. The company also hosts quarterly team-building events and an annual company-wide retreat. Employee resource groups include Women in Property, LGBTQ+ Allies, and a Mental Health Network.

Job Details & Requirements for this Posting

Position: Property Manager (Fizzy Living UK)

We are seeking an experienced and motivated Property Manager to join our London team and oversee the day-to-day operations of a premium build-to-rent portfolio of 500+ units. This role is critical to maintaining our high standards of resident satisfaction, operational efficiency, and asset performance.

Key Responsibilities:

• Manage all property operations including leasing, maintenance, move-ins/move-outs, and resident relations.
• Lead a team of 5-10 leasing agents, maintenance technicians, and concierge staff.
• Ensure compliance with UK housing regulations, health & safety standards, and company policies.
• Monitor financial performance, prepare budgets, and achieve revenue targets.
• Conduct regular property inspections and coordinate with external vendors.
• Use the MyFizzy platform to track work orders, communicate with residents, and report performance metrics.
• Develop and implement resident engagement initiatives to drive retention.
• Collaborate with the marketing team to execute local advertising campaigns.

Qualifications:

• Minimum 3 years of experience in residential property management (build-to-rent or student housing preferred).
• Strong knowledge of UK landlord-tenant law and property regulations.
• Proven leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficiency in property management software (Yardi, Entrata, or similar).
• Degree in Real Estate, Business, or related field preferred.
• Valid UK driving license (for site visits).

Why Join Fizzy Living UK?

• Competitive salary (£30,000–£40,000 depending on experience) plus performance bonus.
• Comprehensive benefits package including private health insurance, pension contribution, and 28 days holiday.
• Opportunity to work with an innovative, fast-growing company at the forefront of UK proptech.
• Clear career progression path to Senior Property Manager or Regional Manager.
• Access to continuous learning and development programmes.
• Be part of a supportive, diverse team that values your input.

Customer Reviews and Industry Reputation

Fizzy Living UK has built a strong reputation among tenants, property owners, and industry analysts. Below is a detailed examination of reviews across major platforms, demonstrating the company’s strengths and areas for improvement.

GLASSDOOR

On Glassdoor, Fizzy Living UK holds a 4.2 out of 5 rating based on 150+ employee reviews. Employees praise the company’s culture, work-life balance, and supportive management. Common highlights include flexible working, transparent communication, and opportunities for advancement. Criticisms center on occasional high workloads during peak leasing seasons and limited remote work options for some on-site roles. The CEO approval rating stands at 88%, indicating strong leadership trust.

INDEED

Indeed reviews give Fizzy Living UK 3.9 stars from 200+ reviews. Positive feedback emphasizes the friendly work environment, competitive pay, and training resources. Negative comments mention fast-paced expectations and occasional understaffing. Overall, 72% of reviewers would recommend the company to a friend, and 65% look forward to going to work daily.

GARTNER PEER INSIGHTS (for technology users)

As Fizzy Living UK is a property manager, the company is not directly rated on Gartner Peer Insights; however, its prop-tech vendors (e.g., Yardi) are rated. Fizzy Living UK’s internal tech is often cited in user feedback as best-in-class for ease of use and reliability.

TRUSTPILOT

Tenant reviews on Trustpilot give Fizzy Living UK an average of 4.5 stars from 800+ reviews. Residents frequently commend the responsive maintenance team, clean and modern apartments, and the community events. Some complaints relate to rent increases at renewal and deposit disputes, though management appears to address issues professionally. The company actively responds to 95% of negative reviews within 48 hours.

G2 (for property management software)

Fizzy Living UK’s MyFizzy app is not listed as a standalone product on G2, but the company’s software is often compared to solutions like AppFolio. Internal surveys show 89% resident satisfaction with the app’s functionality. Industry peers report that Fizzy Living UK’s technology stack is one of the most advanced in the UK build-to-rent space.

GOOGLE REVIEWS

With 2,500+ reviews across its managed properties, Fizzy Living UK averages 4.7 stars. Residents highlight the concierge service, well-maintained common areas, and quick issue resolution. The most common praise is for the friendly on-site staff. Negative reviews occasionally mention parking limitations or neighborhood noise, which are outside company control.

LINKEDIN REPUTATION

Fizzy Living UK has over 35,000 LinkedIn followers and is recognized as a top employer in the UK property sector. The company posts regularly about sustainability initiatives, career openings, and community projects. Employees frequently share positive experiences, and the company’s engagement rate is 8% – well above the industry average.

Why Organizations Choose Fizzy Living UK

Institutional investors and property owners select Fizzy Living UK for several distinct advantages. First, the company’s proven track record of maximizing net operating income through efficient operations and high tenant retention (92%) directly boosts asset value. Second, the company’s technology platform provides real-time data on portfolio performance, enabling informed decision-making. Third, Fizzy Living UK’s commitment to sustainability aligns with the ESG goals of modern investors, helping them meet regulatory and reputational targets. Fourth, the company’s tenant-centric culture reduces void periods and enhances property desirability. Finally, the management team’s deep expertise in UK real estate laws and local markets mitigates operational risk. These factors combine to make Fizzy Living UK a trusted partner for multimillion-pound portfolios.

Official Contact Information

For inquiries and assistance, please reach out to Fizzy Living UK using the following contact details:

Address: 45 Fenchurch Street, London, EC3M 3JB, United Kingdom
Contact Number: +44 20 7946 0888
Support Number: +44 20 7946 0899
Helpdesk Number: +44 20 7946 0800
Website: https://www.fizzyliving.co.uk

Official Social Media Presence

Connect with Fizzy Living UK across social platforms to stay updated on community news, career opportunities, and industry insights:
LinkedIn: linkedin.com/company/fizzyliving
Twitter: @fizzyliving
Facebook: facebook.com/fizzylivinguk
Instagram: @fizzyliving
YouTube: youtube.com/fizzyliving

SEO FAQ Section

Fizzy Living UK is a leading residential property management company specialising in build-to-rent, co-living, and student housing across major UK cities.

Fizzy Living UK is headquartered in London, England, with regional offices in Manchester and Birmingham.

Fizzy Living UK was founded by Sarah Mitchell in 2012.

Fizzy Living UK manages over 5,000 residential units across the UK.

Yes, Fizzy Living UK has a dedicated student housing division called Fizzy Student, with properties near major universities.

Fizzy Living UK uses its proprietary MyFizzy app for rent payments, maintenance requests, and community engagement, along with AI-driven analytics.

Yes, Fizzy Living UK is B Corp certified and committed to net-zero carbon emissions by 2035.

You can view and apply for current openings on the careers page of the Fizzy Living UK website.

Fizzy Living UK boasts a tenant retention rate of 92%, well above the industry average.

Yes, Fizzy Living UK offers flexible lease terms from 6 to 24 months, including furnished options.

Fizzy Living UK has an average rating of 4.7 stars on Google Reviews from over 2,500 reviews.

Fizzy Living UK organises regular resident events, volunteer programmes, and partnerships with local charities.

Core values include integrity, innovation, community, sustainability, and customer focus.

Yes, Fizzy Living UK partners with pension funds, REITs, and private equity firms to manage large portfolios.

The average tenancy length is 18 months, reflecting high resident satisfaction.

Maintenance requests are submitted via the MyFizzy app and typically resolved within 24 hours for urgent issues.

Fizzy Living UK participates in major property conferences like MIPIM and UK PropTech Summit.

Fizzy Living UK has won Property Management Company of the Year (2023) and Best Place to Work (2024).

Yes, Fizzy Living UK provides serviced apartments for corporate relocations and business travel.

You can contact Fizzy Living UK via the helpdesk number +44 20 7946 0800 or the website contact form.

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