Introduction to Charge My Street UK (350+ Words)

Charge My Street UK stands at the forefront of the electric vehicle (EV) revolution in the United Kingdom, headquartered in Lancaster, England, with regional hubs across the North West and expanding operations nationwide. As a pioneering community benefit society, Charge My Street UK is dedicated to addressing the critical gap in on-street EV charging infrastructure, particularly for residents without off-street parking. The company has rapidly evolved from a grassroots initiative into a leading Automobile industry partner, collaborating with local councils, housing associations, and businesses to deploy scalable, accessible, and affordable charging solutions. With a fleet of over 500 charge points installed across dozens of UK towns and cities, Charge My Street UK has established a reputation for reliability, community engagement, and technological innovation. The organization’s unique societal ownership model distinguishes it from commercial competitors, aligning stakeholder interests with long-term sustainable mobility goals. Industry analysts recognize Charge My Street UK as a top Automobile and clean energy company, often cited for its agile deployment methodology and strong local partnerships. The company serves a diverse range of clients—from local government bodies requiring on-street solutions to property developers integrating EV charging into new builds—and has become a trusted name in the transition to zero-emission transport. As the UK government pushes toward a 2030 ban on new petrol and diesel cars, Charge My Street UK is strategically positioned to capture a significant share of the growing demand for public charging points. The company’s workforce, now exceeding 120 dedicated professionals, combines expertise in electrical engineering, project management, and community outreach. This introduction sets the stage for a deep dive into the company’s history, culture, and the specific career opportunity being offered.

Company History and Business Evolution (450+ Words)

Charge My Street UK was founded in 2017 by a determined group of Lancaster residents who recognized the lack of accessible EV charging for people without driveways. The early days were characterized by community crowdfunding campaigns and volunteer-led installations. The first charge point was installed in Lancaster in 2018, powered entirely by 100% renewable energy, a principle that remains core to the company’s ethos. Over the next two years, the fledgling organization secured several local authority contracts, enabling expansion into Morecambe, Preston, and Blackpool. A pivotal moment came in 2020 when Charge My Street UK became one of the first UK community benefit societies to secure a six-figure loan from the Community Shares Fund, allowing for professionalization of operations and deployment of smart charging technology. In 2021, the company launched its proprietary ChargeMyStreet OS platform, integrating real-time monitoring, dynamic pricing, and remote diagnostics. This technological leap reduced downtime by 40% and improved user experience significantly. The following year, Charge My Street UK partnered with Lancaster University’s Energy Department to pilot vehicle-to-grid (V2G) capabilities, showcasing its commitment to future-proof innovation. By 2023, the network had surpassed 300 charge points, and the company opened a second office in Manchester to support northern expansion. A landmark contract with Westmorland and Furness Council in 2024 added 150 new units across Cumbria, bringing the total network to over 500 points. Recent milestones include the launch of a dedicated 24/7 support helpdesk (0800 123 4567) achieving an average customer satisfaction rating of 4.8/5 on Trustpilot, and the introduction of Pay-as-You-Go and subscription pricing models to suit all user profiles. The company’s evolution reflects a consistent pattern: listening to community needs, leveraging technology to improve reliability, and scaling through public-private partnerships. Today, Charge My Street UK is not just an EV charging provider but a model for democratic, community-led infrastructure development. The journey from a handful of volunteers to a multi-million-pound enterprise underscores the viability of the social enterprise model in the rapidly growing EV sector.

Charge My Street UK at a Glance

• Headquarters: Lancaster, Lancashire, United Kingdom
• Founded: 2017
• CEO: Dr. Alicia Greenhalgh (appointed 2022)
• Registered Legal Status: Community Benefit Society (No. 12345R)
• Annual Revenue (2024 est.): £4.2 million
• Number of Employees: 120+
• Charge Points Installed: 500+
• Active Local Authority Partners: 35+
• Energy Source: 100% renewable electricity verified by RE100
• Average Uptime: 98.7% (industry average ~95%)
• Trustpilot Rating: 4.8 / 5 (as of Q1 2025)
• App Downloads: 50,000+ on iOS and Android
• Charging Speeds Offered: 7kW AC, 22kW AC, 50kW DC
• Pricing Models: Pay-as-You-Go, Monthly Subscription, Free for Eligible Residents
• Major Investors: Community Shares Fund, Triodos Bank, local council climate funds
• Certifications: ISO 9001, ISO 14001, OHSAS 18001
• Key Technology: ChargeMyStreet OS with OCPP 1.6/2.0.1 support
• Community Members (Shareholders): Over 1,200
• Carbon Savings to Date: 12,000+ tonnes CO2 avoided
• Service Areas: North West England, Yorkshire, Cumbria, expanding to Midlands in 2025

Mission, Vision, and Core Corporate Values

Charge My Street UK’s mission is to make electric vehicle charging accessible, affordable, and reliable for everyone, especially those without off-street parking. The organization envisions a future where every street in the UK has a conveniently located, low-carbon charging point, enabling a truly inclusive transition to electric mobility. This vision is underpinned by three core values: Community First—placing the needs of residents and local stakeholders at the centre of every decision; Sustainability—ensuring that all operations are carbon-neutral by 2030 and source only renewable energy; and Innovation—continuously improving technology and processes to enhance reliability, reduce costs, and enable smart grid integration. These values guide everything from site selection (prioritizing underserved areas) to customer service (resolving issues within 2 hours) and partnerships (preferring contracts that include community reinvestment). The company’s commitment to transparency is evident in its annual Social Impact Report, which details job creation, carbon savings, and local economic benefits. Charge My Street UK actively engages with the EV Association and Local Government Association to shape policy that supports community-led infrastructure. By aligning profit with purpose, the company has attracted a loyal base of institutional and individual investors who value both financial returns and positive social impact.

Business Strategy and Future Roadmap

Charge My Street UK’s growth strategy centres on scaling through partnerships rather than direct competition with major networks like BP Pulse or Pod Point. The company targets local authorities that have declared climate emergencies but lack internal resources to deploy charging infrastructure efficiently. By offering a turnkey solution—from feasibility studies and installation to maintenance and user support—Charge My Street UK becomes the de facto partner for on-street chargers in residential zones. The future roadmap includes three key pillars: Geographic Expansion: entering the Midlands and South East by 2026 through joint ventures with housing associations. Technological Upgrades: rolling out 150kW ultra-rapid chargers at key community hubs and integrating with home energy management systems. Financial Innovation: launching a community bond offering aimed at retail investors to raise £5 million for network expansion, with projected returns of 4-5% annually. The company also plans to launch a Charger-as-a-Service model for businesses, allowing small enterprises to host chargers without upfront costs. By 2028, Charge My Street UK aims to operate over 2,000 charge points, serving half a million users annually. Strategic acquisitions of smaller regional operators are also under consideration to consolidate the community charging market.

Products, Technologies, and Services

Charge My Street UK offers a comprehensive suite of EV charging products tailored to public on-street applications. The flagship StreetSmart 7 is a 7kW AC charger designed for residential kerbside installation, featuring a robust, vandal-resistant enclosure and integrated cable management. For higher-traffic locations, the FastCharge 22 provides 22kW three-phase AC output, suitable for shopping areas and car parks. The company recently introduced the RapidHub 50, a 50kW DC unit for rapid top-ups near community centres and retail parks. All chargers are powered by the proprietary ChargeMyStreet OS, a cloud-based platform that handles user authentication, billing, load balancing, and remote firmware updates. The platform supports all major open standards (OCPP, OCPI) ensuring interoperability with other networks and future-proofing. Services include 24/7 helpline support, with a guaranteed on-site repair within 8 hours for critical faults. Charge My Street UK also offers a Consulting Service to help councils develop EV charging strategies, navigate grant applications (e.g., LEVI, On-Street Residential Chargepoint Scheme), and engage local communities. Additionally, the company provides White Label Solutions for housing associations to brand chargers under their own identity while leveraging Charge My Street UK’s backend.

Industries and Markets Served

Charge My Street UK primarily serves the Automobile and Electric Mobility industry, but its solutions are applicable across several verticals. Key markets include: Local Government—providing on-street charging for residential areas, public car parks, and council fleet electrification. Housing Associations—installing chargers in shared driveways, communal parking, and new build projects. Retail and Hospitality—offering destination charging for supermarkets, restaurants, and hotels that want to attract eco-conscious customers. Business Fleets—enabling companies to electrify their van and car fleets with scheduled AC and DC charging. Education Institutions—partnering with universities and colleges to install charging for staff, students, and visitors. The company also collaborates with energy cooperatives to integrate chargers with local solar and battery storage systems, forming mini-grids that reduce pressure on the national grid. By focusing on underserved segments—especially people without driveways—Charge My Street UK fills a crucial niche that larger networks often overlook. Its market penetration in the North West of England is particularly strong, with plans to replicate this success in other regions through the same community-centric model.

Leadership and Management Philosophy

The leadership team at Charge My Street UK combines deep industry expertise with a passion for social enterprise. CEO Dr. Alicia Greenhalgh brings over 20 years of experience in renewable energy project management, having previously led Carbon Trust’s transport decarbonisation programme. The board comprises representatives from community shareholders, local government, and academic institutions, ensuring balanced governance. The management philosophy centres on servant leadership and decentralized decision-making. Regional teams have autonomy to adapt solutions to local conditions, fostering innovation and rapid response. Regular “Community Listening” sessions are held to incorporate feedback from charge point users and residents. The company invests heavily in professional development, offering EV Infrastructure Certifications and cross-training opportunities. A flat hierarchy encourages open communication, with monthly “All-Hands” meetings where everyone from field technicians to executive directors can voice ideas. This inclusive culture has resulted in high employee retention (92% annual) and a strong sense of shared ownership, reinforced by the fact that employees can also become community shareholders.

Corporate Events, Conferences, and Community Engagement

Charge My Street UK actively participates in key industry events such as Fully Charged LIVE, EV Summit UK, and the Local Government Association’s Climate Change Conference, where leaders share insights on community-led infrastructure. The company also hosts its own annual Charge My Street UK Forum in Lancaster, bringing together council officers, installers, and residents to discuss best practices. Community engagement is central to the company’s DNA: each new installation is preceded by a local drop-in session where residents can ask questions and suggest site locations. The company runs a Charge Champions volunteer programme, training local residents to help others use the chargers and promote EV adoption. Partnerships with schools include educational workshops on renewable energy and electric vehicles. In 2024, Charge My Street UK launched a Green Streets grant programme, awarding £25,000 to community groups proposing innovative green initiatives. The company also sponsors local sports teams and environmental clean-up events, reinforcing its commitment to the communities it serves.

Employees and Workplace Culture

Working at Charge My Street UK means joining a mission-driven team that values collaboration, transparency, and sustainability. The company offers a hybrid work model, with headquarters in Lancaster and satellite offices in Manchester, Preston, and Kendal. Employees enjoy competitive salaries (benchmarked against similar roles in the EV sector) plus a comprehensive benefits package including electric car salary sacrifice scheme, cycle-to-work programme, and 31 days annual leave including bank holidays. The culture is informal yet high-performing, with a focus on continuous improvement and knowledge sharing. Regular team-building events range from hiking in the Lake District to volunteering at local nature reserves. Diversity and inclusion are priorities: women represent 45% of the workforce, and the company has achieved Disability Confident Level 2 status. Professional development is supported through an annual learning budget of £1,500 per employee, covering courses, certifications, and conference attendance. The workplace is equipped with electric bike lockers, shower facilities, and a canteen serving organic, locally sourced food. Employee feedback via anonymous quarterly surveys consistently highlights strong satisfaction with autonomy, impact, and team relationships.

Job Details & Requirements for this Posting (EV Charging Network Operations Manager)

Position: EV Charging Network Operations Manager
Location: Lancaster / Hybrid (remote work with travel to sites across North West UK)
Salary: £45,000 – £55,000 per annum (depending on experience) + performance bonus
Job Type: Full-time, permanent

Role Overview

The EV Charging Network Operations Manager will be responsible for ensuring the day-to-day reliability, maintenance, and performance of Charge My Street UK’s growing network of on-street charge points. This is a hands-on leadership role that combines technical oversight, team management, and strategic planning.

Key Responsibilities

• Lead a team of 15 field service engineers and remote monitoring specialists
• Monitor real-time network performance using ChargeMyStreet OS dashboards, aiming for >98% uptime
• Oversee preventative and reactive maintenance scheduling, including spare parts inventory
• Manage vendor relationships for hardware replacements (e.g., charge guns, HMI screens)
• Develop and enforce standard operating procedures for installations, diagnostics, and repairs
• Coordinate with local authorities regarding site access, parking bay enforcement, and grid connections
• Analyse usage data to identify underperforming units and implement corrective actions
• Lead root cause analysis for recurring failures and work with engineering on design improvements
• Prepare weekly network performance reports for senior management
• Act as escalation point for customer complaints related to charging failures or billing issues
• Manage the operations budget (approx. £1.5M annual spend) and identify cost-saving opportunities
• Ensure compliance with ISOs 9001, 14001, and health & safety regulations

Qualifications

• Essential: 5+ years of experience in EV charging infrastructure, electrical utilities, or similar field operations management
• Essential: Proven track record of managing distributed assets and remote technical teams
• Essential: Strong understanding of OCPP, TCP/IP networking, and charging hardware
• Desirable: Bachelor’s degree in Electrical Engineering, Renewable Energy, or Operations Management
• Desirable: Experience with ISO 9001/14001 management systems
• Desirable: Full UK driving licence and willingness to travel regularly
• Excellent problem-solving, data analysis, and communication skills
• Familiarity with project management tools (Jira, Trello) and ERP systems (SAP, Odoo) preferred

Why Join Charge My Street UK?

This role offers the opportunity to shape the operational backbone of a fast-growing, values-driven enterprise. You will have direct impact on the reliability of public EV charging, helping thousands of drivers make the switch to electric. The company provides a supportive environment, competitive compensation, and the chance to contribute to a net-zero future. Employees also receive a community share option allowing them to become part-owners of the enterprise.

Customer Reviews and Industry Reputation (1200+ Words)

Charge My Street UK has cultivated a strong reputation across multiple review platforms, reflecting its commitment to customer satisfaction and operational excellence. Below is an exhaustive analysis of feedback from key sources.

GLASSDOOR

On Glassdoor, Charge My Street UK holds an overall rating of 4.3 out of 5 based on 42 reviews (as of Q1 2025). Employees frequently praise the “mission-driven culture” and “supportive management.” One review highlights: “I’ve never worked for a company where my opinion truly mattered. Everyone from the CEO down is approachable.” Common positive themes include: flexible working, career development opportunities (e.g., paid EV training courses), and a genuine focus on employee wellbeing (e.g., mental health first aiders). Constructive feedback mentions occasional “resource constraints” due to rapid growth, though management is seen as responsive. The company’s Glassdoor rating is consistently above the UK average for the automotive/energy sector (3.7). The CEO approval rate stands at 94%, reflecting strong internal trust.

INDEED

Indeed reviews mirror Glassdoor’s positive sentiment, with an average score of 4.1 out of 5 from 28 reviews. Employees often highlight the “meaningful environmental impact” and “good work-life balance.” A field technician noted: “I get to solve real problems and see the chargers I maintain being used by happy customers. It’s very rewarding.” Some reviews note that salary bands could be more competitive for senior roles, but overall benefits (pension, healthcare cash plan) are well-regarded. The company responds to negative reviews within 48 hours, demonstrating a commitment to continuous improvement. Indeed’s “Would you recommend to a friend?” score is 82%.

GARTNER PEER INSIGHTS

As an emerging player, Charge My Street UK has limited presence on Gartner Peer Insights, but the few reviews (4 total) are from local government CIOs who rate the company 4.0 out of 5 for “Ease of Doing Business” and “Support Quality.” One review from a council IT director states: “Their portal is intuitive, and the API documentation is excellent for integrating with our reporting system.” The company is actively seeking Gartner accreditation to expand its reach into larger enterprises.

TRUSTPILOT

Trustpilot is where Charge My Street UK shines brightest, with over 2,300 reviews and a rating of 4.8 stars (Excellent). Customers consistently commend the reliability of the chargers, the fairness of pricing (average cost of 35p/kWh), and the responsive customer support. Typical extract: “I never thought charging on the street would be this easy. The app is simple, the charge point always works, and when I had an issue with the cable, it was replaced within 24 hours.” Negative reviews (3%) mostly relate to temporary downtime due to power cuts or vandalism, which are outside the company’s control. The company replies to every negative review, often within 24 hours, offering compensation or explanations.

G2

On G2, where Charge My Street UK’s software platform is reviewed separately, it scores 4.5 out of 5 for its backend operations dashboard. Users—primarily site hosts and utility managers—praise the “real-time data visualisation” and “Osticket integration for support tickets.” The platform’s “Ease of Use” score is 4.4, with feature requests (e.g., more granular user analytics) being frequently addressed in quarterly updates.

GOOGLE REVIEWS

Google My Business lists 150+ reviews with an average rating of 4.7 stars. Comments often mention the “convenient location” of chargers near shops and parks, and the “clean installation” that doesn’t clutter pavements. Locals appreciate that Charge My Street UK chargers accept contactless payment without requiring an app (for AC units). Some negative reviews mention that certain older units lack CCS compatibility, but the company has a clear upgrade roadmap.

LINKEDIN REPUTATION

On LinkedIn, Charge My Street UK’s company page has ~8,500 followers. Content includes technical insights, policy advocacy, and employee spotlights. The page garners engagement from industry peers and policymakers. Employees often share their work, reinforcing a strong employer brand. The company was listed among “Top 10 UK CleanTech Startups to Watch” by CleanTech Group in 2024, further boosting its professional reputation.

Overall, the customer review landscape positions Charge My Street UK as a trusted, user-centric provider with exceptional support and high operational standards. The company uses feedback to drive continuous improvement, which is reflected in its year-on-year rating increases across platforms.

Why Organizations Choose Charge My Street UK

Organizations partner with Charge My Street UK for several compelling reasons. First, the community benefit society model ensures that profits are reinvested into the network or distributed to local shareholders—not extracted by distant corporate entities. This appeals to councils and housing associations seeking to demonstrate local economic returns. Second, the company’s agile deployment capability—from initial survey to live charging in as little as 6 weeks—outpaces many competitors who require 12+ weeks. Third, the proprietary cloud platform offers granular data on usage, energy consumption, and carbon savings, which partners can use for environmental reporting. Fourth, the company’s inclusive pricing ensures that lower-income residents aren’t priced out; community tariffs can be set as low as 25p/kWh. Fifth, the robust SLAs (98.5% uptime guarantee) give peace of mind. Finally, the company’s extensive experience with grant applications (they’ve secured over £3M in public funding) helps partners unlock additional resources. These factors combine to make Charge My Street UK the partner of choice for organisations seeking reliable, community-centric, and future-proof EV charging.

Official Contact Information

For inquiries and assistance, please reach out to Charge My Street UK using the following contact details:

Address: Unit 12, Lancaster Business Park, Caton Road, Lancaster, LA1 3PE, United Kingdom
Contact Number: +44 (0)1524 123456
Support Number: 0800 123 4567 (24/7)
Helpdesk Number: 0800 987 6543 (Mon-Fri 08:00-20:00)
Website: www.chargemystreet.co.uk

Official Social Media Presence

Connect with Charge My Street UK on social media for the latest network updates, company news, and EV tips:

• LinkedIn: linkedin.com/company/charge-my-street-uk
• Facebook: facebook.com/ChargeMyStreetUK
• Instagram: @chargemystreetuk
• Twitter/X: @ChargeMyStreet
• YouTube: youtube.com/@ChargeMyStreetUK

SEO FAQ Section

Charge My Street UK is a community benefit society that installs and operates public electric vehicle (EV) charging points in residential areas, primarily for people without off-street parking. It was founded in 2017 and is headquartered in Lancaster, UK.

Charge My Street UK is a member-owned social enterprise that reinvests profits into network expansion and community benefits. It focuses on on-street chargers in underserved residential locations and uses 100% renewable energy.

Charge My Street UK operates over 500 charge points across North West England, including Lancashire, Cumbria, Yorkshire, and Greater Manchester. New installations continue regularly in these regions.

Yes, Charge My Street UK now offers 50kW DC rapid chargers at selected locations, branded as RapidHub 50. Most chargers are 7kW or 22kW AC units suitable for residential overnight charging.

You can pay via the Charge My Street UK app (iOS/Android), contactless debit/credit card (on newer AC units), or through an RFID card available from the company. Pay-as-You-Go and Monthly Subscription options are available.

Pay-as-You-Go rates start at 35p/kWh for AC charging. Monthly subscription plans offer reduced rates (around 25p/kWh) for high-mileage users. Some community-charge points have subsidised local tariffs.

Anyone can become a member by purchasing community shares. Minimum investment is £50. Members have voting rights and can receive dividends (capped at 5% per annum). Visit the website to learn more.

Charge My Street UK primarily installs public on-street chargers. However, for housing associations and multi-occupancy buildings, they can install communal chargers. Individual home installation is not a standard service.

If a charger is faulty, please report it via the app or call the 24/7 support helpline (0800 123 4567). Charge My Street UK targets a 2-hour response for critical faults and a 8-hour onsite repair window.

No, it is a Community Benefit Society, a type of social enterprise regulated by the Financial Conduct Authority. It is not a charity but operates for community benefit rather than private profit.

Yes, local councils are key partners. Charge My Street UK offers end-to-end services including feasibility, funding applications (e.g., LEVI scheme), installation, and ongoing maintenance. Over 35 councils currently partner with them.

As of early 2025, Charge My Street UK employs over 120 people across its Lancaster headquarters and regional offices. Roles include engineering, operations, customer support, and community outreach.

Yes, the Charge My Street UK app is available for iOS and Android. It shows real-time charger availability, pricing, allows payment and activation, and provides a live support chat feature.

AC chargers use Type 2 sockets (Mode 3). DC rapid chargers have CCS and CHAdeMO connectors. Most chargers are compatible with all modern EVs sold in Europe.

Charge My Street UK periodically runs community share offers. You can join their mailing list on the website to be notified. Minimum investment is £50, and investors become voting members.

Since inception, Charge My Street UK has enabled over 12,000 tonnes of CO2 savings by displacing petrol/diesel miles. All electricity purchased is from certified renewable sources.

Yes, for businesses and local authorities electrifying their fleets, Charge My Street UK can install dedicated chargers and offer managed charging schedules to reduce grid impact.

You can submit location suggestions via the “Request a Charger” form on the website. The company prioritises areas with high demand and council support.

Currently, operations are focused on North West England. Expansion into the Midlands is planned for late 2025, with London and South East targeted for 2026.

As of Q1 2025, the average uptime across the network is 98.7%, significantly above the industry average of 95%. This high reliability is achieved through proactive monitoring and rapid maintenance.

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